Program Coordinator (Anticipatory Staffing)

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

If you would like to contribute to the safe and high-quality healthcare of Canadians, apply to the position below and join HEC!

Anticipatory Staffing: Full-time Permanent or Temporary Full-time Contract positions

Reports to: Senior Program Lead or Director

Salary Range: $48,000 – $60,000

Location: Our head office is in Ottawa, Ontario; however, we welcome remote work outside Ottawa or a blend of onsite/work from home within the National Capital region.  We are a Pan Canadian Healthcare organization and welcome candidates from across Canada.

How to apply: Visit

Applications will be held on file for a period of six (6) months.

The Program Coordinator holds three main areas of responsibility:

(1) Provides a high level of administrative support to the Director/Senior Program Lead as well as to their respective team;

(2) Manages and coordinates events and projects in the program area, including online programming and meetings that facilitate evidence-informed innovation in healthcare organizations and that link healthcare leaders who are central to HEC’s strategic priorities; and

(3) Provides general program support and coordination to the team including preparation of briefing materials to support planning and program development.

Your core responsibilities include:

  • Maintains Director/Senior Improvement Lead meeting schedules, project deadlines, etc. 
  • Drafts, proofreads, and edits correspondence and other material for review/signature. 
  • Reconciles all travel authorization forms, expense claims and credit card payments regularly and keep a continuously updated expense report as required. 
  • Coordinates internal and external meetings, speaking engagements and conference attendance, and travel arrangements, prepare presentations and speeches and screen incoming calls, emails and correspondence and respond independently when possible. 
  • Manages, oversees, and communicates externally with vendors to coordinates events, such as online programming and meetings (includes organizing workshop planning and debrief meetings.
  • Provides the administrative support for the online learning platform, including taking the lead on content posting, solving technical problems for participants, and informing and implementing design components of the online learning site.

Education and experience you will need to have:

  • College diploma in office administration, business administration, or a related field is required. 
  • Minimum of two (2) years progressive experience in a fast-paced environment is required, preferably in healthcare or a not-for-profit organization.
  • Bilingual in French and English is preferred (English communication skills at Advanced “C” level required).
  • Advanced computer software skills in Microsoft Office suite and virtual environment are required.
  • Demonstrated ability working in health and healthcare, particularly quality improvement, or patient safety is preferred.

You will be a great fit for this role if you have:

  • Highly developed interpersonal and problem-solving skills.  
  • Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.  
  • Excellent oral and written communication skills.  
  • Demonstrated time management skills. Well organized and attentive to detail.  
  • Professional tact and diplomacy and confidentiality required.  
  • Ability to work well in a dynamic and highly motivated team.

What HEC can offer You:

  • Competitive salary with bilingual bonus
  • Full access to our comprehensive benefit plan as of Day 1
  • Summer Hours (Office closes at noon on Friday) and holiday break closure in December
  • Generous vacation and personal leave plans
  • Defined benefit pension plan
  • Employee and Family Assistance Programs
  • Fitness and Wellness Allowance
  • Remote Work/Parking Allowance
  • Paid professional association fees
  • Educational and development opportunities
  • On site (Ottawa) gym and complimentary coffee/tea
  • Social activities

*HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process. 

For complete details, please see the Job Description.

Healthcare Excellence Canada (HEC) is an equal opportunity employer and embraces diversity and inclusivity. HEC is committed to building teams with a variety of backgrounds, skills and views, as the more inclusive we are, the more impact we can have. We encourage applications from all qualified individuals, including visible minorities, Indigenous persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.