Program Lead 

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

If you would like to contribute to the safe and high-quality healthcare of Canadians, apply to the position below and join HEC!

Reports to: Director

Salary Range: $61,600 – $77,000

Location: Our head office is in Ottawa, Ontario; however, we welcome remote work outside Ottawa or a blend of onsite/work from home within the National Capital region.  We are a Pan Canadian Healthcare organization and welcome candidates from across Canada.

How to apply: Visit https://hecesc.bamboohr.com/jobs/

HEC is currently recruiting for a bilingual essential full-time permanent Program Lead to join the Health Innovation Programs team.

The Program Lead supports the planning and delivery of HEC’s programs, collaborative education and improvement initiatives; conducts literature reviews and environmental scans, evaluation, and analysis (including data analysis and interpretation); prepares reports, briefing notes, and other program documents; and coordinates meetings and events.

Working closely with valued partners and stakeholders, the Health Innovation Programs team designs, delivers, and evaluates a suite of activities, including collaboratives, that support the identification, spread and scale of innovative models of care to improve the quality and safety of care within and across health systems, as well as the dissemination of key learnings from these activities.

This team offers three programs:

  1. EXTRA Executive Training Program
  2. Effective Governance for Quality and Patient Safety
  3. Safe Virtual Care

This Program Lead position will focus on the EXTRA program and other programs. EXTRA is a team-based, bilingual, pan-Canadian leadership development Fellowship where teams implement innovative and evidence-informed solutions and system transformation changes that address real-life health and social system challenges.

 Your core responsibilities include:

  • Supports the project management of HEC’s programs, including design and delivery of project timelines, milestones, activities, tracking, and monitoring to ensure proper follow up and completion of deliverables.
  • Analyzes, synthesizes, and/or creates summary report of deliverables submitted by the collaborative project teams.
  • Assists with the development of resources, products and tools that facilitate the delivery of HEC’s improvement approach to its improvement teams and partners.
  • Participates on team coaching and program faculty calls; maintains meeting minutes with concise summaries and action items.
  • Schedules and attends virtual meetings via Microsoft Teams or Zoom. Provides basic support and troubleshooting to invitees/ participants such as challenges accessing virtual meetings, resolving audio/ video difficulties, sharing screens, and managing meeting roles and permissions.
  • Creates meeting agendas and materials; prepares HEC evidence summary products, reports, and other knowledge products, e.g., to profile or better understand the programs.

Education and experience you will need to have:

  • Bachelor’s degree in healthcare improvement, health policy, public health, epidemiology, community health, or a related field is required.
  • Minimum of three (3) years progressive experience is required.
  • Bilingual in French and English is required (English communication skills at Advanced “C” level and French communication at Advanced “C” level required).

You will be a great fit for this role if you have:

  • Highly developed interpersonal and problem-solving skills.  
  • Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization.
  • Excellent oral and written communication skills.
  • Professional tact and diplomacy and confidentiality required.
  • Understanding and ability to engage and collaborate with a variety of partners, including patient partners.
  • Attuned to issues of equity, diversity, and inclusion, as we seek to embed lived experience perspectives in our work.

What HEC can offer You:

  • Competitive salary with bilingual bonus
  • Full access to our comprehensive benefit plan as of Day 1
  • Summer Hours (Office closes at noon on Friday) and holiday break closure in December
  • Generous vacation and personal leave plans
  • Defined benefit pension plan
  • Employee and Family Assistance Programs
  • Fitness and Wellness Allowance
  • Remote Work/Parking Allowance
  • Paid professional association fees
  • Educational and development opportunities
  • On site (Ottawa) gym and complimentary coffee/tea
  • Social activities

Anticipatory Staffing: Full-time Permanent or Temporary Full-time Contract positions  

All applications will be held on file for a period of six (6) months.

*HEC is open to exploring the possibility of secondments and interchanges with other organizations as part of our recruitment process. 

For complete details, please see the Program Lead Job Description.

Healthcare Excellence Canada (HEC) is an equal opportunity employer and embraces diversity and inclusivity. HEC is committed to building teams with a variety of backgrounds, skills and views, as the more inclusive we are, the more impact we can have. We encourage applications from all qualified individuals, including visible minorities, Indigenous persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.