Program overview :

  • Safety Conversations Action Series

Important dates & enrolment information

Oct 25, 2022 at 12:00 noon EST

Now is the time to press play on safety conversations. Diving deeper into safety conversations, and information webinar for the Action Series.

November 9, 2022

Deadline to apply to participate in the Action Series

November 10, 2022

Teams will be notified of the outcome of the selection process

November 23, 2022

Learning Session 1 (Zoom) noon-1:30 p.m. ET

January 11, 2023

Learning Session 2 (Zoom) noon-1:30 p.m. ET

February 15, 2023

Learning Session 3 and closing celebration (Zoom) noon-1:30 p.m. ET


To participate, the first step is to apply here. Enrollment available for up to 20 teams. If there is high demand, the opportunity to repeat the Action Series will be explored. Enrollment is open to anyone, in any setting, across the continuum of care. If more than 20 teams apply those that care for older adults will be given priority in alignment with the theme of the Canadian Patient Safety Week. 

Teams will be selected to participate in the Action Series based on criteria aligned with the team composition and expectations listed below.  

There is no cost to participate.  

Team composition 

Recommended team size is a minimum of five people. Team members should come from the same area or unit and should include a manager, point of care provider and a patient, resident or care partner.  Additional team members to consider including are a senior leader,  physician, quality improvement/patient safety staff, unit educator and allied health provider. Teams will interact with the people who work or receive care in the same area/unit to build and strengthen safety conversations.

Team roles and responsibilities



Manager/Team Lead 

  • Active participation in Learning Sessions and coaching calls 
  • Facilitate activities during the action periods 
  • Ongoing communication and engagement with team members  
  • Resource management and allocation 
  • Achievement of timelines and stated goals 
  • Update Senior Leader 
  • Ensure meaningful involvement of patients/families 
  • Engage unit/area staff in activities related to the Action Series 
  • Ensure that the expectations of participation in the Action Series are met 

Point-of-care provider 

  • Active participation in Learning Sessions and coaching calls 
  • Point of Care champion – support Manager in communicating and promoting the learnings from the Action Series to staff. 
  • Ensuring meaningful involvement of patients/families 
  • Participate and engage unit staff in activities related to the Action Series 

Patients/residents/care partners 

  • Active participation in learning sessions and coaching calls 
  • Bring voice and experience of the patient to the improvement process.  
  • Participate in activities during the action periods and encourages patient and family engagement across all aspects of the Action Series 

Expectations of all participants 

  • Secure Senior Leadership support for your participation in this work 
  • Ensure you have a computer with internet access 
  • Dedicate time and space in your workplace to participate in the three learning sessions and coaching calls (two to three based on need) 
  • Make a commitment to explore, test, and evaluate ideas for strengthening safety conversations 
  • Assist HEC with evaluating the program by providing data and information (see FAQ below for more information)  
  • Complete a final report for your team (three to four PowerPoint slides) 

"A lot of patient safety has been chasing after things that has happened before. You will see things like policy, or regulation trying to fix what happened or what harm we have seen in the past. I think what we are seeing now is this emergence of creating safety, that past harm is not the same as creating safe systems or creating safety. I think in the past we have connected it with [harm]. If you've got harm then you aren't safe or if you can just get rid of all that harm, or focus on where we have had critical harm, we'll be safer. I think that was a fallacy. We are in a very complex environment and that really anticipating, reacting, responding doesn't come through a policy or a checklist. It comes through the dynamics that happens in a team, the way people think, make sense of things. I think that is a difference I am seeing in how we are thinking about safety."

Dr. Petrina McGrath, Health System Executive, People, Quality and Practice and Chief Nursing Executive, Lakeridge Health.