Engagement-Capable Environments e-learning series
Engagement-capable environments (ECE) are rooted in a deep respect for the wisdom and lived experiences of patients and essential care partners. By fostering cultures of authentic partnership, these environments drive meaningful improvements in care quality and safety, while enhancing care experiences and outcomes.
- Topics
- Patient engagement
- Audience
Healthcare leader
Person with lived/living experience
Point of care provider
- Key Learnings
A four module self-directed learning series to help patient partners, staff, and leaders create and grow engagement-capable environments.
- Format
Estimated time to complete: Approx. 30 mins. each
Cost: Free
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About engagement-capable environments
Building on HEC’s Engagement-Capable Environments Organizational Self-Assessment Tool, this e-learning series introduces the three core pillars of ECEs – patient partners, staff and healthcare teams, and leadership – and the unique and essential roles each group plays in embedding meaningful engagement into organizational structures and culture.
This series is designed to support engagement practice at the organizational and team levels. Across four short modules, you’ll explore how to create space and build capacity for patient and caregiver partners, equip and support staff and healthcare teams, and enable leaders to champion engagement.
What’s in the series
Each module can be completed independently and in any order, though we recommend following the sequence presented for the best learning experience.
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Introduction to engagement-capable environments
This module serves as an introduction to engagement-capable environments (ECEs) and provides a broad overview of the three pillars of ECEs, each of which is explored more deeply in the other three modules.
Estimated time to complete: 30-45 minutes
Creating space and capacity for patient partners
This module explores how organizations can create space for patient partners to realize their full potential by valuing their lived experience, fostering conditions for authentic engagement, and actively supporting their efforts to build the capacity needed for impactful partnership.
Estimated time to complete: 20-30 minutes
Preparing and supporting staff and healthcare teams to engage with patient partners
This module focuses on preparing and supporting staff and healthcare teams to engage with patient partners, and to embed engagement and partnership into everyday practice.
Estimated time to complete: 20-30 minutes
Ensuring leadership support and strategic focus
This module focuses on the leadership support and strategic focus required to create and sustain engagement capabilities within an organization.
Estimated time to complete: 20-30 minutes
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Who should enroll
Health leaders and managers who may set direction, allocate resources and shape organizational culture
Decision-makers and policy leads who may establish priorities and frameworks that enable engagement
Quality and safety leads who may integrate lived experience perspectives into quality improvement and patient safety initiatives
Patient experience and engagement staff who may design, coordinate and support organizational approaches to partnership
Community leaders who may collaborate with health systems to ensure local voices shape planning and improvement
Patient and caregiver partners who may share insights at the organizational or system level and want to better understand how engagement is intentionally supported, though structures and practices that enable them to contribute to their full potential
Anyone who may wish to strengthen their understanding of engagement-capable environments and learn how to foster them within their organization
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Why choose this series
This series provides practical, evidence-informed guidance to help individuals and organizations build capacity for meaningful engagement and partnership with patients, caregivers and communities.
Have questions about engagement-capable environments or wish to connect with HEC’s Patient Partnerships and Engagement team?
Email us at patientpartnership-partenariat@hec-esc.ca.
Related resources and programs
Patient Partnerships and Engagement
Learn moreLearn more about HEC’s work to strengthen patient, caregiver and community partnerships across the health system.
Engagement-Capable Environments Organizational Self-Assessment Tool
Download the toolA reflective tool that helps patient partners, teams and leaders assess and strengthen the conditions that support meaningful engagement at the organizational level.