Webinar Series: Broadening Our Understanding of Harm, Together

Recognizing and reducing healthcare harm matters to those receiving and delivering care.

In this session, participants will explore how to broaden their understanding of healthcare harm through the use of an activity card with their teams to stimulate reflection and action, together. They will also hear the experiences of healthcare leaders who have facilitated the activity with their teams and what they learned.

Following the formal discussion, participants will have an opportunity to ask questions and share information and insights in a coach’s corner about planning activities and participating in Canadian Patient Safety Week.

Speakers

• Melissa Sheldrick, Patients for Patient Safety Canada

• Symone Dhariwal-Verma, RN, Patient Safety Consultant, Covenant Health

• Christina Denysek, Executive Director of Continuing Care, Integrated Rural Health, Saskatchewan Health Authority (Retired)

• Anne MacLaurin, Senior Program Lead, Patient Safety, Equity and Engagement, Healthcare Excellence Canada

Host

• Carol Fancott, Director, Patient Safety, Equity and Engagement, Healthcare Excellence Canada

Safety efforts have focused primarily on recognizing and reducing physical harm. However, psychological, social and spiritual harm can also occur during the delivery and receiving of care.

In this session, participants will explore the importance of broadening their understanding and recognition of healthcare harm to include all aspects of safety and well-being. They will hear from individuals who have experienced healthcare harm firsthand and the importance of learning from the perspective of the person who experienced it.

In this webinar, you will hear real stories from our panelists that address sensitive topics related to healthcare harm. We recognize these discussions may be challenging for some, and we encourage you to take care of yourself as needed. If you require additional support, a list of free mental health resources is available.

Speakers

• Samaria Nancy Cardinal, MSW in Clinical Practice, RSW, Healthcare Advocate, Member of Patients for Patient Safety Canada

• Benjamin Leis, MD, MSc, FRCPC, Associate Professor of Medicine, Divisions of General Internal Medicine and Cardiology, University of Saskatchewan

• Terry Wilde, Patient Safety Advocate

Host

• Jennifer Zelmer, President & CEO, Healthcare Excellence Canada

Racism experienced by First Nations, Inuit and Métis is a significant safety and quality issue in healthcare systems, resulting in healthcare harm.

In this session, participants will hear about First Nations, Inuit and Métis’ experiences with the healthcare system, safety incidents in the form of dehumanization and the harms resulting from racism. First Nations, Inuit and Métis leaders from across the country will also discuss how their healthcare organizations are addressing systemic racism and improving cultural safety.

Speakers

• Lea Bill, Executive Director, Alberta First Nations Information Governance Centre

• Hilary Fry, Indigenous Health Relations Manager, Nunatsiavut Government

• Tanya Pruden, Director of Health, Métis Nation–Saskatchewan

Host

• Nicole Robinson, Director, Northern & Indigenous Health, Healthcare Excellence Canada

How can we broaden our understanding of safety across the continuum of care? In this session, our speakers—from care providers to people with lived experiences—will discuss what safety looks like at home and in the community.

Participants will have an opportunity to learn about harm when providing and receiving health and social care in the home and community environment and promising practices that are improving the quality and safety of care.

Speakers

• Julie Diner, Harm Reduction Support Worker, Palliative Care Link, NorWest Community Health Centres

• Ashley Mollison, Healthcare Excellence Canada Coach, Improving Equity in Access to Palliative Care and Enabling Aging in Place collaboratives

• Micheline St-Hilaire, CEO, Actionmarguerite

• Guylaine Ward, Directrice Générale, Les Résidences Lucien Saindon Inc.

Host

• Andrea Piché, Senior Program Lead, Healthcare Excellence Canada

Courageous leadership is essential to creating environments where those delivering and receiving care feel safe speaking up and taking action to improve safety and reduce risk.

In this session, participants will hear from senior healthcare leaders on their current approach to creating safety within their organizations. Discover what strategies you can use as a leader to help build trust and more effective communication within your healthcare team including staff, patients, residents, clients and care partners.

Speakers

• Dr. Katherine Chubbs, President & CEO, The Good Samaritan Society

• Angela Morin, Patient Partner, Lead, Patient- and Family-Centred Care, Kingston Health Sciences Centre

• Kelli O’Brien, Vice President, Quality and Health Learning System, NL Health Services

Co-hosts

• Ross Baker, PhD., Advisor for Rethinking Patient Safety, International Patient Safety Expert, Professor Emeritus, Institute of Health Policy, Management and Evaluation, University of Toronto

• Denise McCuaig, Executive Director, Healthcare Transformation & Capacity Building, Healthcare Excellence Canada