The Diversity in Patient Engagement Learning Exchange took place in 2019 in Ottawa. The learning exchange highlighted six engagement initiatives from across the country. Participants learned from organizations that engaged with diverse patient and community populations to support improvements in care, service delivery and system level change.
Co-hosted by the Canadian Foundation for Healthcare Improvement and national and provincial supporting organizations, 74 patient engagement leaders from across Canada attended the event. Most participants felt they had learned about new approaches and strategies and had gained a new understanding of engaging with diverse populations. They expressed a desire to collaborate and progress this work at individual and organizational levels.
Many healthcare organizations that have implemented novel methods to better understand the experiences of care of patients and clients from diverse backgrounds, and then used these experiences to drive improvement efforts to further engage with broader segments of patients and clients. This report provides an overview of the proceedings of the Learning Exchange, including highlights of the case studies that were showcased.
Partners for the learning exchange included British Columbia Patient Safety and Quality Council, Canadian Partnership Against Cancer, Canadian Patient Safety Institute, Centre of Excellence on Partnerships with Patients and the Public, Health Quality Council of Alberta, Health Quality Ontario, and Saskatchewan Health Quality Council.