Safety Conversations Start with Creating a Safe Workforce and Workplace

Canadian Patient Safety Week 2022, hosted a panel discussion, “Safety Conversations Start with Creating a Safe Workforce and Workplace – Lessons from Early Adopters of HSO’s Workforce Survey on Well-Being, Quality and Safety.”

The WHO Global Patient Safety Action Plan for 2021-2030 calls for international approaches to establish a safety culture across the health system. This includes regular surveys of (health) organization’s safety culture, and use of this data to address gaps and build a safety culture.¹ “Just two-in-five surveyed health workers in Organization for Economic Cooperation and Development (OECD) countries believe the staffing levels at their workplace are appropriate for ensuring patient safety (40%) or that mistakes and event reports would not be held against them (41%). Furthermore, half of these health care workers believe that their hospital management provides a work climate that promotes patient safety and shows that patient safety is a top priority (50%).”²     

This interactive webinar brings together a panel of senior leaders sharing their experience on the design and implementation of the new Health Standards Organization (HSO) Workforce Survey on Well-Being, Quality and Safety to support health services accreditation. 

Hear about the survey methodology, validation process, and learnings from early adopter healthcare organizations. This survey reinforces the value of asking the right questions about safety, listening, and then acting on the results. This webinar is for healthcare providers, administrators, researchers, patients, family members and policymakers.

Watch the recording:

References:  

1. World Health Organization, Global patient safety action plan 2021–2030: towards eliminating avoidable harm in health care. 2021. Global patient safety action plan 2021–2030: towards eliminating avoidable harm in health care.
2. OECD, Developing international benchmarks of patient safety culture in hospital care: Findings of the OECD patient safety culture pilot data collection and considerations for future work. 2022. Developing international benchmarks of patient safety culture in hospital care: Findings of the OECD patient safety culture pilot data collection and considerations for future work. 

Panel Members:  

• Moderator, Patricia Sullivan-Taylor, HSO and AC Executive Lead CEO Office, Strategy, Policy, and Partner Engagement. 
• Dr. Graham Lowe, Professor Emeritus University of Alberta, president of The Graham Lowe Group Inc, Author and HSO Faculty. 
• Melanie Jameson, HSO Program Manager, Global Programs and Enterprise Project Lead. 
• Heather Campbell, Patient Safety Coordinator for the Interlake-Eastern Regional Health Authority, Manitoba.
• Surrya Anjum, Manager People Services, Northwood, Nova Scotia. Surrya offers perspectives on the early adopter experience, engagement approaches to advance safety culture and workforce participation, and lessons learned.

In partnership with Health Standards Organization