Tiered Huddles Initiative – Hebrew SeniorLife
Long-term care homes share lessons learned from practices that supported a healthy and competent workforce to deliver safe, high-quality care for residents.
- Topics
- Cultural Safety
- Health workforce
- Long-term care
- Audience
Healthcare leader
Point of care provider
Quality or safety improvement lead
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More people in Canada are living to 85 and beyond than ever before. In this context, promising practices that help create a resilient long-term care (LTC) system are key to improving resident and family experiences, the health of residents, the work-life of healthcare providers and the efficiency of care.
Across the country, LTC homes are strengthening the safety and quality of care they provide through greater support for healthcare workers, including building their capacity to make care more person-centred.The following promising practice summaries share insights from LTC homes that piloted innovative approaches to improving the experiences of residents and the workforce.
These summaries offer details about:
Improving the working conditions for LTC staff to improve the experience of caring for residents.
Expanding the capacity to provide person-centred care to improve staff fulfillment in their work.
Showcasing the benefits of using direct engagement - with staff or with residents and their care partners - to identify tangible problems and create lasting solutions.
About this Promising Practice
Located in Boston, Massachusetts, Hebrew SeniorLife is rooted in Jewish heritage that honours its elders, while promoting the independence of all seniors and striving to transform every aspect of the aging experience for the better. Hebrew SeniorLife had the goal of being able to identify and address staff and resident concerns in real-time and found they were able to achieve this aim using a framework for tiered huddles across the organization.
Program: Reimagining Long-Term Care
Location: Boston, USA
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Reimagining LTC
Reimagining LTC supported long-term care homes to work together to build better care with and for people living and working in long-term care in Canada. The program helped participants address gaps in the safety and quality of care in long-term care, by providing more support to healthcare workers and building capacity to make care more person-centred.