Director, Communications & Marketing

Healthcare Excellence Canada (HEC) works with partners to spread innovation, build capability, and catalyze policy change so that everyone in Canada has safe and high-quality healthcare. Through collaborations with patients, caregivers and people working in healthcare, we turn proven innovations into lasting improvements in all dimensions of healthcare excellence.

We’re a growing organization and want to hear from you!

If you are interested in joining HEC to contribute to the safe and high-quality healthcare of Canadians, apply to our new Director position below!

Reports to: Vice-President, Operations & Impact
Salary Range: $122,408 - $153,011 - $183,613 (typical hiring range: $130,000 - $145,000)
Location: We are a pan-Canadian healthcare organization and welcome candidates from across Canada. Our head office is located in Ottawa, Ontario and we welcome flexible work options such as permanent/fully remote, hybrid, flexible work hours, and compressed work weeks.
Deadline to apply: May 27, 2025, at 11:59pm ET
How to apply: Visit https://hecesc.bamboohr.com/jobs/

HEC is seeking a full-time, permanent Director of Communications & Marketing, with bilingualism strongly preferred.

Reporting to the Vice-President, Operations & Impact, the director, Communications & Marketing provides leadership for HEC’s communications, marketing, and specific government relations activities, by directing and coordinating goals, objectives, and policies that increase the impact and visibility of HEC in support of the organization’s strategic directions. The Director, Communications & Marketing ensures sound business and management practices. The Director, Communications & Marketing provides direction and leadership in formulating strategies, campaigns, programs, policies, and procedures for HEC’s communications and marketing to attain HEC’s strategic goals. The Director is a member of the Management Committee and the Leader’s Network and works closely with the Senior Leadership Team (SLT) to support HEC’s Board members, staff, external partners, and quality improvement and measurement experts to lead, develop, and deliver on communications and marketing activities.

Your core responsibilities include:

• Serving as a strategic partner to HEC’s leadership team to effectively support a high-performing communications and marketing functions.
• Leading and overseeing the development and implementation of HEC’s, program, and corporate communications and marketing – including branding, storytelling and specific government relations strategies.
• Raising awareness of HEC’s mission, programs, and achievements in supporting safe, high quality health care across Canada.
• Providing communications support and advice to the Vice-President, Operations & Impact, President & CEO, the senior leadership team, and the Board of Directors.
• Leading the development and execution of comprehensive internal and external communications strategies and tactical plans to position and increase HEC brand as a trusted partner and action-oriented thought leader.
• In collaboration with colleagues, supporting governance activities including corporate planning and reporting, and development of corporate strategic, business and yearly operational plans.
• Representing and engaging in purposeful partnerships and collaborations externally (e.g., governments; and many other individuals and public and private sector organizations who have a commitment to better care).
• Strategically positioning HEC as a source of knowledge and expertise in quality, safety and improving care. Developing and delivering strategic initiatives in support of HEC’s mission and mandate, as approved by the Board.
• Fostering a culture of innovation, inclusion, respect, and impact with better care for everyone.

For complete details, please see the Job Description (PDF).

Education and experience you must have:

• Bachelor’s degree in communications, public relations, public affairs, marketing, or a relevant field is required.
• Minimum of seven (7) years in communications, public relations, or marketing is required, including at least five (5) years in a management role.
• Bilingual in French and English is strongly preferred (English communication skills at Advanced “C” level required).
• Advanced computer software skills in Microsoft Office suite and virtual environment are required.
• Extensive knowledge of federal/provincial/territorial governments function and protocols.
• Demonstrated experience in developing and implementing strategies and business plans is required.

You will be a great fit for this role if you have:

• Inclusive leadership style and highly developed people management skills.
• Ability to foster strong internal and external relationships.
• Highly developed interpersonal and problem-solving skills.
• Entrepreneurial spirit, self-starter, with the ability to think strategically and deliver results with integrated communications
• Exceptional oral and written communication skills with the ability to produce clear and compelling narratives for diverse audiences.
• Excellent project management skills including the ability to plan and the ability to collaborate with other teams and across the organization. 
• Demonstrated time management skills. Well organized and attentive to detail. 
• Professional tact, political acuity, diplomacy, sound judgment, and confidentiality required. 
• Ability to work well in a dynamic and highly motivated team.
• A humble leader, who is empathetic, self-aware, trustworthy, transparent, and collegial.

HEC currently offers:

• Competitive salary with a bilingual bonus (if applicable)
• Full access to our comprehensive benefits package on the 1^st day of employment
• Flexible work options
• Summer hours (Office closes at noon on Friday from June to September)
• Holiday break closure in December between Christmas Day and New Year’s Day
• Generous vacation and personal leave plans
• A defined benefit pension plan with the CAAT Pension Plan
• Employee and Family Assistance Programs
• Fitness and Wellness Allowance
• Remote Work/Parking Allowance
• Paid professional association fees
• Educational and development opportunities
• On site (Ottawa) gym and complimentary coffee/tea
• Social activities

Healthcare Excellence Canada (HEC) is an equal opportunity employer and embraces diversity and inclusivity. HEC is committed to building teams with a variety of backgrounds, skills and views, as the more inclusive we are, the more impact we can have. We encourage applications from all qualified individuals, including visible minorities, Indigenous persons, and persons with disabilities. We thank all applicants for their interest; only those selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.