President and CEO

Dr. Jennifer Zelmer is the inaugural President and CEO of Healthcare Excellence Canada, the new organization formed in 2020 through the amalgamation of the Canadian Foundation for Healthcare Improvement and Canadian Patient Safety Institute to achieve safer, higher quality and more coordinated patient-partnered healthcare. Jennifer's long-standing commitment to improving healthcare quality and safety, as well as expertise in spreading and scaling innovations that deliver better outcomes, will help to create this new organization with an expanded capacity to improve healthcare for everyone in Canada. Jennifer previously joined CFHI as its President and CEO in September 2018. She has been a C.D. Howe Research Fellow for several years and is also an adjunct faculty member at the University of Victoria, as well as a member of several health-related advisory committees and boards.

Previously, as President of Azimuth Health Group, Dr. Zelmer was a strategic advisor to leaders who sought to advance health and healthcare at local, national, and international levels. Before that, she held senior leadership positions with Canada Health Infoway, the International Health Terminology Standards Development Organization, and the Canadian Institute for Health Information.

Jennifer served on the first (2004) Safer Healthcare Now! National Steering Committee convened by CPSI when she was at CIHI. She also served on CPSI's former Health System Innovation Advisory Committee, and more recently, Jennifer served on the National Patient Safety Consortium Steering Committee during her time at Infoway.

Dr. Zelmer received her PhD and MA in economics from McMaster University and her B.Sc. in health information science from the University of Victoria.

Vice-President, Strategic Initiatives and Engagement

Maria Judd leads Healthcare Excellence Canada to accelerate change, working closely with colleagues and partners to shape the organization’s long-term strategy and identify and deliver new initiatives. Her portfolio includes cross cutting priority areas such as patient partnerships and Indigenous health.

A physiotherapist and epidemiologist by background, and NHS Quality and Safety Fellow, Maria brings a passion for healthcare improvement, and a patient-first perspective, that has evolved from her diverse roles within the health system as a community health centre board member, clinician, program manager and researcher. She was previously CFHI's Vice-President, Programs. In this capacity, Maria played a key role in CFHI’s evolution, including strategic planning, partnership development and the creation and implementation of new programs. 

Vice-President, Corporate Services

Before joining Healthcare Excellence Canada, Nancy was the Canadian Foundation for Healthcare Improvement’s Vice-president, Corporate Services where she oversaw finances, administration, human resources, information technology, knowledge management, performance measurement, and other functions for the organization. She also provided governance support to the Finance and Audit, as well as the Investment Committees, of the Board of Directors. In this role, Nancy will lead the formulation and implementation of strategies, programs, policies and procedures for corporate administration, operations, human resources, IT, privacy, legal, finance, and related functions.

Before joining CFHI (then CHSRF), Nancy gained extensive experience at the former Canadian Coordinating Office for Health Technology Assessment (now the Canadian Agency for Drugs and Therapies in Health), the Networks Centres of Excellence in Molecular and Interfacial Dynamics (CEMAID) at l'Université de Montréal, and at Cornell University.

Nancy holds a Master of Public Administration from Cornell University, is a Certified Human Resources Leader and holds a certificate in human resources law from the Osgoode Hall Law School of York University. In 2004, the Human Resources Professional Association of Ontario awarded her the Hicks Morley Vision Award for outstanding contribution to the strategic goals of an organization. She is also a member of several organizations, including the Canadian Society of Association Executives (CSAE) and the Human Resources Professionals Association (HRPA).

Executive Director, Health Transformation and Capacity Building

As the Executive Director, Health Transformation and Capacity Building, Denise works to enable healthcare leaders and teams across Canada to enhance their ability to make improvements and to sustain them. Denise leads a team providing a focus for subject matter expertise and knowledge translation in key areas of Healthcare Excellence Canada’s mandate, such as patient safety and lived experience of patients, caregivers, and communities. Denise also lends her leadership to our team-based executive training program EXTRA and focus on leadership and governance.

Prior to joining Healthcare Excellence Canada, Denise worked at Interior Health as Director of Aboriginal Health and Mental Health and Addictions - Thompson, Cariboo. Her experience in healthcare leadership lends itself to understanding systems knowledge. Her lived experience as a Métis woman, patient and caregiver supports her passion for justice, equity, diversity and inclusion. Denise previously supported the Canadian Foundation for Healthcare Improvement as an Indigenous coach and has supported Healthcare Excellence Canada since its inception as an Indigenous advisor.

Denise has been recognized for her many years of leadership in the not-for-profit sector with a Champion Mental Health Award from the Canadian Alliance on Mental Illness and Mental Health (CAMIMH). Closer to home in Kamloops, British Columbia, the YMCA awarded Denise with a Woman of Distinction Award. 

Senior Director, Communications and Marketing

Graeme Wilkes leads efforts to raise awareness of the organization’s mission, programs, and achievements in fostering safe, high quality healthcare across Canada. For more than 20 years he has helped pan-Canadian not-for-profit and public sector organizations grow and expand their impact through communications with the public, their members, the media, governments and other stakeholders.

Before joining the Canadian Foundation for Healthcare Improvement, which amalgamated with the Canadian Patient Safety Institute to form Healthcare Excellence Canada, Graeme worked at the Canadian Medical Association, where he led advocacy initiatives and managed CMA's relationships with other national medical organizations including the Wait Time Alliance - a coalition of CMA and 13 other national medical organizations dedicated to eliminating unnecessary waits for care. He has also worked in communications and government relations capacities for the Canadian Healthcare Association and the Government of Canada.

Graeme enjoys helping people and organizations tell their stories in ways that improve public policy. A graduate of Carleton University's Mass Communication program, Graeme is fluent in both French and English. In his spare time, he has volunteered for organizations promoting literacy for at-risk children and international public health.

Executive Lead, Organizational Planning, Delivery & Performance

Christine LaRocque leads Healthcare Excellence Canada’s integration strategy and organizational transition work as a newly amalgamated organization. In this role, she is responsible for systems and processes that support ongoing organizational development and that are aligned with the HEC’s mission and mandate.

Christine has worked in communications and stakeholder engagement with not-for-profit and public sector organizations for more than 20 years.  Over the course of her career she has had the privilege to collaborate with multi-disciplined teams on strategic opportunities to improve process and drive change.

Prior to joining Healthcare Excellence Canada, Christine worked at the Children’s Hospital of Eastern Ontario on transformational change initiatives, at WaterAid Canada as Director of Communications and Engagement and at the Canadian Paediatric Society as the Manager of Public Affairs where she was responsible for the national media relations strategy and initiatives to engage internal and external audiences to advance organizational priorities.

Christine holds a Bachelor of Social Science in Political Science from the University of Ottawa and a Diploma in Public Relations from Algonquin College.

Director, Programs and Capability Building

Gina holds a Master of Science in Nursing and Lean Six Sigma Blackbelt certification. She has extensive experience and expertise in the design of learning collaboratives and consultative coaching for measurement and evaluation in process improvement initiatives. She brings a passion for excellence and working with vulnerable populations with a creative and futuristic approach to her leadership role. 

Director, Health Innovation Programs 

Neil brings over 20 years of broad health system expertise to Healthcare Excellence Canada (HEC). Most recently, he oversaw the pan-Canadian quality improvement collaboratives at the former Canadian Foundation for Healthcare Improvement (CFHI), including the Connected Medicine, INSPIRED COPD Scale and Advancing Frailty Care in the Community programs. Prior to this, Neil managed the Quality Improvement Program at Canadian Forces Health Services. He also delivered education and client support in rehab and mental health at the Canadian Institute for Health Information, where he also supported strategic initiatives, including the secondary use of health information in the electronic health record environment. He has extensive clinical experience as an Occupational Therapist in inpatient, ambulatory and community settings, and has been actively involved in quality improvement initiatives throughout his career.  

Neil was previously chair of the Quality Improvement Committee at the University Health Network, and a past co-chair of Emerging Health Leaders Ottawa. Neil holds a Bachelor of Science in Occupational Therapy from McGill University and a Master of Health Science in Health Administration from the University of Toronto. He continues to be a registered Occupational Therapist and is a Certified Health Executive with the Canadian College of Health Leaders. 

Director, Health Innovation Programs

Kim has experience in healthcare, quality improvement, administration and technology. Kim has worked in various healthcare services that span nursing, healthcare leadership, provincial quality improvement and national programs. She is passionate about a people-first approach to build partnerships and programs. Kim has a proven track record of successful change through quality improvement, implementation strategies and innovations. Outside of work, Kim is thrilled to spend time with her family and friends, going on adventures. 

Director, Safety Strategies & Programs

Ioana is a strategic, inclusive and caring leader with a unique ability to achieve lasting results by connecting hearts and minds with an ambitious purpose: safe care.  

Some of Ioana’s accomplishments in patient safety and patient engagement include: transforming Patients for Patient Safety Canada from a community of patients to a globally recognized patient group, achieving and maintaining the former Canadian Patient Safety Institute’s (CPSI’s) designation as a World Health Organization Collaborating Centre in Patient Safety and Patient Engagement, leading and co-authoring core patient safety resources, including Engaging Patients in Patient Safety – a Canadian Guide, Patient Safety and Incident Management Toolkit, the Canadian Incident Analysis Framework, and the Safe Surgery Saves Lives program.  

Ioana’s experience is founded on more than a decade of front-line nursing in a university hospital coupled with a Master of Business Administration from the University of Alberta. Her 12 years as a senior program manager with CPSI helped her become a recognized leader in patient safety. She also serves on the board of the Canadian Evaluation Society Alberta & Northwest Territories Chapter and is a Palladium Kaplan-Norton Balanced Scorecard Certified Graduate. 

Curiosity is the key driver of her life and career. She is fascinated by nature and human nature, complex ecosystems and situations. Her motto is “diversity is strength.” 

Director, Program Evaluation 

Working in not-for-profit, education, healthcare and research organizations, Necole has amassed more than 15 years’ experience in monitoring, evaluating and reporting on organizational progress and impact. Necole holds a Master of Arts degree in Education with a focus on research and analysis, as well as a Credentialed Evaluator designation with the Canadian Evaluation Society. She has played critical roles in organizational evaluation design and implementation, strategic planning, researching public policy, and providing essential data gathering and analysis. Through her roles Necole has also directed programs from development through to implementation, evaluated multiple health research, education, and social policy programs, effectively employed research methodologies to gather data and to illustrate program effectiveness, and cultivated stakeholder engagement. 

Necole believes in the power of storytelling to bring data to life. That by humanizing information, we can connect with others, influence policy, and show how research evidence can help make our support systems and lives better.

Director, Patient Engagement & Partnerships

Carol has a unique mix of skills and experience in the healthcare system, spanning front-line clinician, educator, academic, leader and caregiver. She seeks to build and strengthen relationships, and engagement and partnership are central to her work. Carol has led the co-development and co-delivery of programs and activities that focus on the needs and priorities of patients, caregivers, and communities. A physical therapist by training, Carol also obtained a PhD at the Institute of Health Policy, Management, and Evaluation at the University of Toronto where her dissertation focused on patient engagement and storytelling for organizational learning and improvement. 

Director, Health Policy

Jan is passionate about co-designing policy that improves care and safety in healthcare systems and communities. She was an early adopter in the Canadian patient safety and quality movement, having worked at the Manitoba Institute for Patient Safety (MIPS) as a Policy and Program Analyst, and then at St. Boniface Hospital in Winnipeg as Manager of Quality, Patient Safety, and Patient Relations for several years. Jan holds a master’s degree focused in sociology of health, illness and medicine, a Lean Certification, and a  Certified Health Executive designation from the Canadian College of Health Leaders. In 2018, she was the first runner up in The Great Canadian Healthcare Debate at the National Health Leadership Conference in St. John’s, Newfoundland. Jan served two consecutive Ministerial appointments on the Winnipeg Regional Health Authority Board of Directors, where she also chaired the board's Quality and Safety Committee. Outside of work, Jan enjoys spending time with her son, daughter, husband and their Australian Shepherd, Ace. She is also a classical soprano in Winnipeg’s premiere professional choir, The Winnipeg Singers. 

Director, Strategic Initiatives & Engagement

Tanya is a healthcare professional with almost 20 years of experience in the healthcare system. Her career has given her the opportunity to gain experience related to policy and research, compliance with national standards of excellence, and the design of provincial and national learning collaboratives to support the spread and scale of evidence-informed best practices. She has a clinical background as a physiotherapist and a Master’s degree in Epidemiology from the University of Ottawa. 

Director, Northern & Indigenous Health

Over the past 12 years, Nicole has worked in Indigenous health and wellness for a variety of Indigenous and non-Indigenous organizations, including the Canadian Partnership Against Cancer, Society of Obstetricians and Gynaecologists of Canada and National Aboriginal Health Organization. Nicole’s work at these organizations focused on relationship building, partner engagement, governance, strategic planning, program implementation and knowledge mobilization. She has built and nurtured a broad network of relationships with national and regional First Nations, Inuit and Métis governments and organizations across Canada, partnering in the co-creation and implementation of strategic plans and funded initiatives. 

Nicole completed her undergraduate studies in anthropology and biology at the University of Toronto and Carleton University. She has a Master of Arts in Cultural Anthropology from Carleton University where her thesis focused on culturally safe Indigenous social work practice. She began her career in the field of knowledge translation and patient safety research with positions at the Ottawa Health Research Institute, Canadian Institutes for Health Research and Sunnybrook Health Sciences Centre. As a woman of Métis and European descent with experience supporting Indigenous health and wellness in both Indigenous and non-Indigenous organizations, Nicole is dedicated to supporting our collective journey towards reconciliation in Canada. 

Director, Innovations & Strategic Development

Colleen is passionate about making a difference in the healthcare system. She has practiced nursing clinically in addition to working in health program administration and policy environments over the past 15 years with different organizations including the Association of Faculties of Medicine of Canada, the Canadian Nurses Association, and the Canadian Institutes of Health Research (CIHR). At CIHR, she held several senior level positions including team lead of the Strategy for Patient Oriented Research at its inception and Director General of Governance. Colleen’s clinical, academic and real-world policy experience drives her ability to bring about innovative and integrated changes in complex environments.  Colleen holds a Master of Health Studies and Bachelor of Science in Nursing, and is bilingual in English and French.

Director, Finance

As Director of Finance at Healthcare Excellence Canada (HEC), Zivanayi (Zi) is responsible for providing vision, leadership and direction in formulating strategies, programs, policies, and procedures relating to HEC’s financial affairs. He is also responsible for ensuring that HEC’s finances are managed in accordance with legislation, funding agreements, policies and procedures, and generally accepted accounting principles. In addition, he coordinates activities that are related to HEC’s Finance Investment and Audit Committee. 

Zi is a Chartered Professional Account with over 20 years of progressive accounting experience, both in large complex finance environments and in several not-for-profit organizations. Zi worked at Canada Post for several years before taking on a senior management position in the Finance Business Partner Services area with the Canadian Institute for Health Information. He joined the former Canadian Foundation for Healthcare Improvement in June 2019. 

Director, Information Technology & Knowledge Management

Leveraging experience from the private sector and 12 years with the former Canadian Foundation for Healthcare Improvement (CFHI), Dan enjoys applying technology to business processes. He is involved in the local technology user community as a board member and contributor as a way to share and gain knowledge. In his spare time, he likes to bike, ski and cook. 

Manager, Learning Systems

As Manager, Learning Systems, Ali leads the design and implementation of Healthcare Excellence Canada’s learning systems strategy.  

Ali joined the former Canadian Patient Safety Institute (CPSI) in 2007 and held the Web Manager, Information Manager and Information & Technology Manager roles. Ali was also a member of CPSI’s Virtual Learning and Design Team.  

Ali holds a Bachelor of Commerce from the University of Alberta and a Master of Science in Computer Information Systems from Boston University.  

Outside of work, Ali enjoys spending time with family and volunteering within the community. Ali has also been a landlord since 2005 and shares his learnings, experiences, and best practices with other landlords to help them overcome the learning curve in their rental property businesses.  

Director, People & Culture

As Director, People & Culture at Healthcare Excellence Canada (HEC), Courtney oversees the complete HR function for the organization.  She provides leadership, direction and oversight into all human resources programs, processes, and activities within HEC.  In addition, she coordinates the People and Culture Committee and is part of the Management Committee.  Courtney has a Bachelor of Arts from McMaster University, a post-graduate certificate in Human Resources Management from Humber College, an Organizational Development Fundamentals certificate from Queen’s University and is a Certified Human Resources Leader (CHRL) with over 20 years of progressive HR experience.  Most recently, she worked at Carleton University as the Director, Career Development and Co-operative Education for 5 years and prior to that she worked as Director, Human Resources at Health Standards Organization (HSO) where she worked in HR for 12 years.  With a solid healthcare and education background, she has worked in both for profit and not for profit, large- and small-scale organizations.  She is committed to organizational excellence and does so with a strong emphasis on collaboration, accountability, and efficiency.  Through her innovative and collaborate approach, Courtney strives to ensure Healthcare Excellence Canada remains a leader in progressive HR programs to support our talented employees.