An illustration of three individuals: a masked healthcare provider holding a tablet standing in a doorway facing two individuals, one of whom has their hand on the other's arm and the other individual has their hand on their own chest signifying gratitude.

Primary Care Access Improvement

Primary Care Access Improvement helps team-based primary care organizations create efficiencies and optimize team functioning so they can provide timely access to care for more people.

With the support of a coach, 25 team-based primary care organizations will apply five pillars of a contemporary Advanced Access model. Each pillar identifies an area of work necessary for the successful implementation of Advanced Access in primary care practices. This approach helps healthcare teams balance appointment availability with patient demand so people can get care without long delays or relying on emergency departments.

As more people look for ways to expand access to primary care, Advanced Access offers a proven solution that can reduce wait times, improve patient experiences and lighten workloads for primary care teams while boosting job satisfaction.

Why join Primary Care Access Improvement?

Become part of a movement transforming healthcare, supported by:

  • Seed funding up to $15,000.
  • Expert coaches who help you address challenges, sustain improvements and plan for long-term success.
  • Proven tools and evidence-informed resources for implementing and measuring what works.
  • Virtual and in-person* learning and networking where you can share knowledge, celebrate successes and drive collective progress.

*HEC will cover costs for travel, meals and accommodations for in-person events.

Participating teams will be supported to pursue their goals while building essential skills in equity, cultural safety, patient engagement and safety. They’ll also explore key topics like quality improvement and working in partnership with First Nations, Inuit, and Métis communities.

Apply to improve timely access to care

This offering runs for 18 months starting in September 2025. Applications are open from May 12 to June 27, 2025. 

  • Find more information, including eligibility criteria, in the Call for Applications.
  • Have questions? See the FAQ.
  • Create an account or sign in to the portal to register.

Apply now

 

An illustration of three individuals: one individual is standing and holding a tablet in one hand and pointing toward a schedule on a computer monitor with the other, a second individual is standing and looking at the schedule on the computer monitor computer and the third individual with a stethoscope around their neck is seated in front of the schedule on the computer monitor and has a computer mouse in their hand.

Who should apply?

  • Organizations that provide team-based primary care.
  • The following entities, in partnership with an organization that delivers team-based primary care:
    • Regional health authorities, and provincial or territorial governments.
    • First Nations, Inuit or Métis health service delivery organizations, First Nations, Inuit or Métis governments or organizations.
An illustration of three individuals: one individual is holding a tablet towards an individual on a large screen and a third individual who has their hand on their chest signifying gratitude.

What is Advanced Access Quality Improvement?

Advanced Access is a widely endorsed quality improvement (QI) model that enables patients to access primary care services at a time convenient for them, regardless of urgency or demand, while ensuring continuity of care. It achieves this by creating efficiencies and optimizing team functioning in primary care settings in urban, rural, northern and remote areas.

“With the flexibility that Advanced Access allows us, we were able to offer timely appointments for our patients.”

- Nurse

Improvement with impact

After just six months of implementing the Advanced Access QI model with support from Healthcare Excellence Canada, four clinics in Quebec reported the following results (PDF):

  • Improved access to team-based primary care, with appointment wait times reduced by an average of seven days.
  • More appointments available within 48 hours.
  • Better provider experience, with providers reporting reduced workloads, fewer administrative tasks and higher job satisfaction.

Featured content

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Live Q&A: Primary Care Access Improvement

Join this informational session to learn more about eligibility, funding and awards, timelines, deliverables and what support is available to help you succeed. 

Register

The Five Central Pillars of Advanced Access

Contemporary Advanced Access helps primary care teams improve access, reduce wait times, and deliver timely, patient-centred care using five pillars. Find out how it can help your team deliver the right care, at the right time.

Learn more

Expand your participation—and your impact

This offering is part of Care Forward, a larger initiative that provides funding and learning supports to drive impact on four key priorities: expanding access to care and easing pressure on emergency departments, helping more people age where they call home, advancing person-centred long-term care and supporting the health workforce. Teams are encouraged to explore various Care Forward offerings to boost their skills and amplify their impact.

Illustration of a kneeling healthcare provider holding a tablet for an individual sitting in a chair. The tablet is for a virtual healthcare visit with another healthcare provider.

Enhancing Integrated Care

Open to organizations working to strengthen integrated team-based care, including virtual care.

Learn more

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Right Care Challenge

Open to health and social care teams ensuring people get the right care, at the right time, in the right place —all while helping reduce avoidable emergency department visits.

Learn more

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Paramedics and Social Prescribing

Supports paramedic teams to use social prescribing to connect clients with local community services.

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Change happens in partnership

Supporting organizations across Canada are helping drive meaningful progress as part of Care Forward.

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Change happens in partnership

Supporting organizations across Canada are helping drive meaningful progress as part of Care Forward.

Learn more

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Care Forward

Join a growing pan-Canadian movement where innovative strategies and shared knowledge are transforming care for over a million people across Canada.

Learn more

image_banner

Care Forward

Join a growing pan-Canadian movement where innovative strategies and shared knowledge are transforming care for over a million people across Canada.

Learn more