Engagement-capable environments

Engagement-capable environments recognize and value the wisdom and lived experience of patients and essential care partners. These environments create and sustain a culture of patient-and family-centred care, and patient partnership, that seeks to improve the quality, safety and experience of care and patient outcomes.

Engagement-capable environments are built on three main pillars of an organization:

  1. healthcare leaders
  2. staff/healthcare provider teams
  3. patient partners

These pillars are interdependent and necessary to create the desired engagement culture.

The Engagement-Capable Environments Organizational Self-Assessment Tool

The Engagement-Capable Environments Organizational Self-Assessment Tool  guides leaders, staff/healthcare teams and patient partners through a reflective exercise. This practice-based tool harnesses characteristics of healthcare organizations that support purposeful and meaningful engagement at an organizational level, to help people in healthcare improve in their engagement work.

How can this tool help me?

Using this tool can help you, your team, or your organization:

  • Gain a collective, broad understanding of current and/or desired engagement capability.
  • Identify areas of strength and improvement.
  • Determine next steps to consider and timelines.
  • Support ongoing reflection and reassessing of engagement progress.

How do I use the tool?

This practice-based tool is intended to stimulate discussion and reflection on key elements to enact purposeful and meaningful engagement.

The tool can be readministered on a routine basis to help assess progress against identified priorities and/or the evolution of identified priorities.