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Canadian Organizations

Accreditation Canada and Health Standards Organization

Accreditation Canada is an independent, not-for-profit organization that is dedicated to improving the quality of health care and services in Canada and around the world. Accreditation Canada works with more than 7,000 health and social service providers of all types and sizes, in more than 50 jurisdictions on five continents around the world. As an organization, we have made the strategic shift to put more emphasis on patient pathways, integrated health systems and person-centred care. As part of our commitment to person-centred care, patients are full partners in everything we do. Within Health Standards Organization (HSO), which Accreditation Canada is an affiliate, patients are part of creating new standards and revising standards as part of technical committees. Patients will play an active role in assessment services, including assessment during on-site survey visits, having a direct impact on outcomes. This is what we call People Powered Health and it is an extension of the patient centred philosophy that we ask organizations to adopt through standards of best practice. We know that better patient results and outcomes are achieved when initiatives are conducted in partnership with patients.  AC is committed to unleashing the power and potential of people who share our passion for achieving quality health services for all. 


Leading Practices database:

Locating an accredited organization:

Accreditation Resource Hub:

E-Learning store:

Canadian Association of Paediatric Health Centres

CAPHC’s vision "Knowledge to action: Enabling the best healthcare for Canada's children and youth," underlines the importance of CAPHC’s current and future commitment to improving healthcare and to advancing healthcare equity for all of Canada’s children and youth. CAPHC recognizes the family as part of the healthcare team and actively seeks the engagement of youth and families as members in their Communities of Practice whose goal is to develop national standards to improve health service delivery for the child and youth population. 

As part of their commitment to be a national voice for child and youth healthcare in Canada, CAPHC supports the Canadian Family Advisory Network (CFAN) - a national network of family advisory groups across Canada. CAPHC continues to engage patient and family representatives to plan sessions, be panellists, present posters, and participate as delegates at our Annual Conferences. As an organization, CAPHC is excited to be welcoming a family representative to their Board of Directors in October 2017. 

Resource: knowledge exchange network

Canadian College of Health Leaders

Mission: To develop, promote, advance and recognize excellence in health leadership. Strategic directions:  

  • Revolutionize the Canadian College of Health Leaders (CCHL) Experience. 
  • Stimulate Transformative Thought. We will challenge and disrupt traditional notions of leadership through ground-breaking research, passionate debate and innovative, tailored programs for members. Our thought leadership will contribute to advancing meaningful system reform. 
  • Networks of Influence. We will connect local and global leaders by creating access to provocative, inspired and collaborative environments. 

CCHL has engaged patient representatives (from Patients for Patient Safety Canada) in their debates, panels and presentations for several years demonstrating their desire to have the patient perspective included. 

Canada Health Infoway

Canada Health Infoway (Infoway) released Opportunities for Action: A Pan-Canadian Digital Health Strategic Plan . The plan, which details the health care priorities that digital health solutions can best support over the coming years, has identified key opportunities for action.  The six broad priorities are: 

  • Healthy living 
  • Access to care 
  • Person Centred Care 
  • Continuity of care 
  • Quality improvement  
  • Efficiency improvement 

Canadian Home Care Association  

The Canadian Home Care Association (CHCA) is a national not-for-profit membership association dedicated to ensuring the availability of accessible, responsive home care and community supports to enable people to safely stay in their homes with dignity, independence, and quality of life. The Association's strategic priorities for 2014-16 include: 

  • Family Caregivers - Through our active involvement in the Canadian Caregiver Coalition and International Alliance of Carer Organizations, the CHCA will champion the well-being of family caregivers by advocating for the adoption and implementation of the elements of the Canadian Caregiver Strategy in legislation, policy and programming. 
  • Safety at Home - Through collaborative partnerships the CHCA will advance a culture of safety by engaging clients, family caregivers and health care professionals to build an awareness and understanding of strategies and tools to prevent, identify and manage risk in the home setting.  CHCA was a co-host of the Home Care Safety Roundtable held in June 2014. 
  • Innovation - The CHCA will identify and stimulate innovative models of care and technology applications that facilitate an integrated, person-centred approach to health and wellness and support independence, safety and quality care in the home setting. 

Resource library for members only. 

Canadian Institutes of Health Research

An important goal of Canada's Strategy for Patient-Oriented Research (SPOR) is for patients (an overarching term inclusive of individuals with personal experience of a health issue and informal caregivers, including family and friends), researchers, health care providers and decision-makers to actively collaborate to build a sustainable, accessible and equitable health care system and bring about positive changes in the health of people living in Canada. Engaging patients is thus an integral component in the development and implementation of all elements of SPOR such as SUPPORT Units and Networks. 

Resources include framework (with a visual value model) and workshops. 

Canadian Institute for Health Information

Understanding a patient's experience when he or she receives health care is integral to improving patient-centred care. Capturing and reporting this information is an important part of CIHI's overall health system performance measurement efforts. That is why CIHI to developed the Canadian Patient Experiences Survey—Inpatient Care (CPES-IC) and the Canadian Patient Experiences Reporting System (CPERS). CIHI is also working with stakeholders to explore the potential for expansion to other care settings. Patient Experience information:  Inpatient care, Canadian Patient Experiences Reporting System (CPERS), Patient experience across other sectors, Additional resources 

Canadian Medical Association

The CMA is a national, voluntary association of physicians that advocates on behalf of its members and the public for access to high-quality health care. The CMA also takes the lead on public health issues. The CMA's goal is to ensure the survival and robust health of Canada's medicare system in the face of numerous challenges. The high-level strategic directions of CMA are:  

  • The Profession
  • Patients and the Public 
  • Lead a national vision for a healthy population and world-class health care 
  • Maximize strategic relationships 
  • Growth and Relevance   

Healthy Debate 

Our vision: A high quality health care system designed by an informed population. Our mission: 1. To provide accurate, easily accessible information about health care to the public, practitioners, students, managers and policy makers. 2. To provide a forum for accessible and thoughtful deliberation about Alberta, Ontario and Canada's health care systems. 3. To increase the frequency with which health system leaders use evidence and informed public input when making policy and management decisions. 

The Healthy Debate Citizens' Advisory Council provides advice on health care issues of importance to the public and patients. The council is made up of representatives from both Alberta and Ontario, and will meet four times a year by teleconference. 

With Faces of Health Care, we want to give voice to those whose experiences are shaped by health policy decisions: both those who are cared for by our system, as well as those who provide the care. These stories are at times raw and angry, but also grateful, compassionate, funny and sad. They provide a window into the human side of health care. The approach of Faces of Health Care is inspired by the work of documentary photographers and storytellers, and in particular the work of Brandon Stanton, whose book and web site Humans of New York paint a vibrant picture of life in New York City. 

Infection and Prevention Control and Canada

Infection Prevention and Control Canada is a multidisciplinary, professional organization for those engaged in the prevention and control of infections.  Infection Prevention and Control Canada has over 1600 members. The 2016-2018 Strategic Plan states the following strategic goals :  

  • Raise Leadership Profile 
  • Increase public, government and organizational awareness of Infection Prevention and Control Canada 
  • Improve the level and speed of responsiveness to issues 
  • Increase political advocacy and influence 
  • Establish an international presence 
  • Recalibrate Product Mix 
  • Grow Capacity 

The College of Family Physicians of Canada

The mission of The College is to support family physicians through certification, advocacy, leadership, research, and learning opportunities that enable them to provide high-quality health care for their patients and their communities. Goals:

  • Quality patient-centred care 
  • Rewarding and valued careers 
  • Relevant and progressive educational standards 
  • Research capacity 
  • Organizational effectiveness 
  • Social accountability and equity 

Resources include patient education materials.