The Five Central Pillars of Contemporary Advanced Access
This resource introduces contemporary Advanced Access—a widely endorsed quality improvement (QI) model that enables patients to access primary care services when they need it, considering urgency of care needs, while ensuring continuity of care.
As more people look for ways to expand access to primary care, Advanced Access offers a proven solution that can reduce wait times, improve patient experiences and lighten workloads for primary care teams while boosting job satisfaction.
This model is built around five pillars, each focuses on an area the primary care team may work on to help patients get better access to care:
- Planning for needs, supply and recurring changes.
- Regular adjustment of supply and demand.
- Reducing variation in appointment and non-appointment workflows.
- Supporting strong team-based care.
- Communicating clearly with patients and care teams.
Download the resource to see how the five pillars of Advanced Access can help your team deliver the right care, at the right time.
Who this is for
This resource is for anyone working in or supporting primary care. It’s especially helpful for:
- Family doctors, nurse practitioners and other care providers
- Clinic managers and team leads
- Quality improvement and planning teams
- Health system partners helping to improve access
This resource in action
This resource was created to support Primary Care Access Improvement, which will help team-based primary care clinics apply five pillars of a contemporary Advanced Access model to provide timely access to care for more people while ensuring continuity of care.
Authors
This resource is based on work led by Isabelle Gaboury, Mylaine Breton and others, as well as the “Increasing efficiency to improve access to care learning collaborative” by the Alliance for Healthier Communities Ontario.
