A parent and child sitting in their kitchen meet with a primary care provider using a laptop.

Partnering on Appropriate Virtual Care

Virtual care is growing rapidly across the country as more primary care providers use technology to deliver healthcare. That’s why Healthcare Excellence Canada has launched a new initiative to help care providers and patients work together to ensure virtual care is provided in an appropriate and safe way.

The Partnering on Appropriate Virtual Care collaborative will support primary care practices, organizations and multidisciplinary teams from across Canada to determine when and how virtual care should be used in their unique healthcare settings.

Participants will develop a framework that supports shared decision-making with patients, ensuring choices around virtual care are based on patient needs and capabilities, their care requirements and clinician capacity.  

This program runs between January and November 2023 and involves a range of online learning and design activities. Learn more, including who is eligible to apply, in the detailed project overview.

Benefits of participating

  • Receive up to $20,000 in seed funding to develop a framework for your care setting
  • Access current evidence, tools and best practices
  • Learn with and from a pan-Canadian network of primary care providers
  • Engage at your convenience through webinars and online workshops
  • Get direct support from subject matter experts and coaches
  • Build your capacity to partner with people with lived experience – patients, caregivers and communities, including First Nations, Inuit and Métis

Ready to apply?

Here’s how you can join other primary care practices and organizations* from across Canada that want to expand the appropriate and safe use of virtual care:

  • Read the project overview to learn more about this initiative and who is eligible to apply.
  • Submit an online application with information about the participating organization(s), your goals and needs, and a budget request. You can save your application and return to it later if you need more time to complete it.
  • Applications are due by December 22, 2022 at 5 pm ET.

Apply now

If you have questions or require assistance with applying, please contact us via email at virtualcare.soinsvirtuels@hec-esc.ca. A fillable PDF version of the application form is available on request.

This initiative builds on the Virtual Care Together design collaborative, delivered in partnership by HEC and Canada Health Infoway.

*Community-based primary care practices and organizations can include, but are not limited to, the following settings: healthcare clinics, physician and/or nurse practitioner offices, community health centres, allied health professional offices, public health units, private long-term care homes, hospices and workplaces.

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As more healthcare is delivered via video visits, telephone, email and secure messaging, there’s a rising need to ensure it’s done appropriately and safely. HEC invited care providers working in two different contexts to share their insights on using virtual care, why “appropriateness” matters and ways to address it.

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Blog

Why appropriateness matters in virtual care

As more healthcare is delivered via video visits, telephone, email and secure messaging, there’s a rising need to ensure it’s done appropriately and safely. HEC invited care providers working in two different contexts to share their insights on using virtual care, why “appropriateness” matters and ways to address it.

Read more