Patient Pathways to Family Care Team Services
The Strengthening Primary Care program brought together 20 teams of primary care providers, organizations and communities from northern, rural and remote communities across Canada to improve access to primary care.
- Topics
- Primary and community care
- First Nations, Inuit and Métis priorities
- Cultural Safety
- Audience
Healthcare leader
Community organization
Point of care provider
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With support from the program, the teams introduced promising practices — approaches that improved access to safe, including culturally safe, team-based primary care — by meeting the unique needs of communities, patients and providers while encouraging collaboration and shared learning across Canada. One of the 20 teams (Newfoundland and Labrador Health Services) advanced five unique promising practices to respond to the needs of people and providers throughout their province.
About this Promising Practice
Many people living in Western Newfoundland and Labrador do not have timely access to team-based primary care, and experience long wait times for services. Also, many community-based private physician clinics do not have established pathways to connect with services offered by NL Health Services family care teams (FCT) that can support patients in navigating health and social services. Patient pathways to improve timely access to services within family care teams. Following a referral by the primary care provider (i.e. community-based physician, FCT or regional virtual care [RVCC] provider), a FCT nurse or social worker provides care or navigation to team-based services (e.g., case management, advanced care planning, preventative care services)."
Program: Strengthening Access to Primary Care in Northern, Rural and Remote Communities
Location: Western Newfoundland & Labrador, Newfoundland & Labrador