Navigation – Connecting, Advocating, Resourcing, Engaging (Nav-CARE) and Naturally Occurring Retirement Communities (NORCs) 

March 27, 2024, 12:00 p.m. – 1:00 p.m. ET

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Nav-CARE (British Columbia and Alberta)

People with declining health often have unmet needs and experience social isolation, resulting in poor quality of life. The Nav-CARE program supports individuals facing health challenges at home by connecting them with experienced volunteers who are trained to help with their unmet needs. Volunteer navigators work with clients to enhance their quality of life and independence, and foster community connections.


  • Gloria Puurveen, PhD, Nav-CARE Project Manager & Knowledge Translation Lead

NORCs Innovation Centre (Ontario) 

The University Health Network NORC Model  is based in housing environments, such as apartment buildings, condos and co-ops, that have organically adapted to the increasing population of older adults. These settings provide an opportunity to leverage the density of older adults living in one place with enhanced health, social, and physical programs and supports that enable older adults to age in place.


  • Melissa Chang, Director of Operations and Sustainability, NORC Innovation Centre at UHN; Senior Director, UHN Connected Care 
  • Jen Recknagel, Director of Innovation and Design NORC Innovation Centre at UHN 


  • Andrea Piché, Senior Program Lead, Healthcare Excellence Canada