March 19, 2020
To achieve the outcome of becoming more culturally competent, organizations need culturally competent individuals who are supported by intentional structures and effective processes.
This report examines cultural competency from both the perspective of the individual and of the organization. What stages of change does an individual go through on their cultural competency journey? And what can the organization implement to support their clients, leaders, managers and employees? Consider where your organization is on its journey toward cultural competency and explore how you can improve your structures and processes to see better outcomes.