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Health services across Canada are comprehensive, complex and at times complicated. Every person in Canada deserves safe, high-quality healthcare when and where they need it. For the most part, this is our experience.
But we don't always get it right. People may be inadvertently harmed by the services intended to help them.
There are also significant variations in care by age, gender, race or ethnicity, geography and socio-economic status. Access to quality health services is more challenging for First Nations, Inuit and Métis, Black people, LQBTQ2S+ identities (including Lesbian, Gay, Bisexual, Transgender, Queer or Questioning and Two-Spirit), immigrants, visible minorities, and many more diverse peoples that comprise our country. While some jurisdictions have quality and safety plans or frameworks in place, people continue to experience healthcare differently across the country.
These considerations, when added to the heightened need for consistency and coordination in healthcare as a result of the COVID-19 pandemic, prompt us to ask: How can we focus and align quality and safety improvement throughout the country, regardless of jurisdiction?
Alt text: 5 Goals to Align Canada on Patient Safety and Quality Improvement. The Framework's ultimate aims are: Improving key quality and safety areas, reducing unwarranted care variation, strengthening high-quality health services that improve patient experience and outcomes.
We can all work together to accelerate quality and patient safety across health systems in Canada by focusing all stakeholders coast to coast on five goals for safe, quality care.
This people-centred framework defines five goal areas designed to drive improvement and to align Canadian legislation, regulations, standards, organizational policies and public engagement on patient safety and quality improvement.
It includes action guides and resources customized for each stakeholder group to support you in putting the goals into practice.
Be sure to take full advantage of all the communications tools and resources in this package.
How have you used the Canadian Quality and Patient Safety Framework to drive quality and safety improvements? Please email firstname.lastname@example.org and share your experience with us for an opportunity to be profiled as a leading practice or a case study.
A mapping tool was developed to help you map your organization's current quality and patient safety improvement initiatives to the goals, objectives and outcomes of the Framework. This exercise will help demonstrate your organization's strengths in aligning with the Framework and uncover opportunities to work toward these key goals for safe, high-quality care.
For any questions, comments or to share your experience using the Framework, please contact email@example.com. Thank you again for collaborating with us. We sincerely appreciate your willingness to share the Canadian Quality and Patient Safety Framework with your network and to align with five goals for safe, quality care.