Responding to

Even before the pandemic, Canada faced persistent challenges achieving safe, high-quality healthcare for all and COVID-19 has surfaced gaps in both care and equity. It’s also shining a light on creative, highly effective responses to needs, and we have an opportunity to expand the reach of proven innovations so more people can benefit.

Together with our partners we’re responding by contributing resources, expertise and networks to help put quality and safety evidence into action. Action that delivers value and avoids duplication. We’re also helping our partners maintain essential non-COVID care – including shifting care closer to home for patients where appropriate.

And, we’ve doubled down on our commitment to help the people we work with find meaningful and effective ways to partner with patients, family and caregivers. They’re essential to conversations on how to improve experiences, outcomes and policies in a pandemic context.

Our team continues to work (virtually) with you while our premises are closed, and we are available via phone and email. Join us in supporting pandemic preparedness and response in long-term care, the safe reintegration of essential care partners into health and care facilities, safe virtual care and more. Together, we have an important role to play in defining what excellence looks like, for everyone across the country.

Action we can take, together.

LTC+ Acting on Pandemic Learning Together

Join hundreds of long-term care and retirement homes strengthening their pandemic preparedness, response and recovery. LTC+ supports teams delivering healthcare for older adults in congregate settings – staff, managers, policy makers, residents, family, caregiver partners and others who are all working hard to manage tough situations, while also trying to look and plan ahead. Through LTC+, teams have access to funding, coaching, peer support and virtual learning.

Learn more about LTC+ Acting on Pandemic Learning Together

Essential Together

We’re working with people who implement policy across health and care settings to reintegrate, welcome and engage essential care partners as part of care teams, during COVID-19 and beyond. The Essential Together program assists organizations to implement co-created policy guidance that helps to identify and prepare essential care partners and then support them as they enter health and care facilities. Learning bundles with tools and resources are available and joining the program provides access to peer learning and coaching.

Learn more about Essential Together

Webinar Series: Patient Partnership in a Time of COVID-19

Together with our partners, we’re hosting a series of discussion webinars about patient engagement and partnership during the pandemic. The webinars focus on specific and emerging issues, policies and practices being implemented in response to COVID-19 that are directly impacting patients, families and caregivers.

Access the webinar series: Patient Partnership in a Time of COVID-19

Patient Safety Resources

Here are some resources developed by us and our partners:

Creating a Safe Space: Psychological Safety of Healthcare Workers

Surveillance for COVID-19 and other viral respiratory infections among inpatients in CNISP hospitals

Watch on Demand: Patient and Family Engagement Strategies & Contributions in the COVID-19 Pandemic

Watch on Demand: Keeping Seniors Safe

Safety in Mom's Retirement Home: The Balance, The Tipping Point in a Pandemic

Virtual care resources for members of the public

Virtual care resources for Healthcare Providers and Healthcare Leaders

Hand Hygiene Fact Sheets

Health Workforce Strategies in Response to the COVID-19 Pandemic

We partnered with the Canadian Health Workforce Network to identify health workforce strategies that reduce the effects of COVID-19 for patients, populations and healthcare workers. To access the searchable database of more than 650 innovations from around the world, visit the CHWN website.


For information regarding the COVID-19 pandemic, please refer to the Public Health Agency of Canada, the World Health Organization, and provincial, territorial and local public health authorities.