Elevate Safety: Huddle Up with Safety Boards and Tickets Activity
This activity helps everyone involved in receiving or delivering care learn and act to create safer care and reduce all forms of healthcare harm by introducing or improving safety huddles using safety tickets and a board.
- Topics
- Patient safety
- Audience
Community organization
Healthcare leader
Person with lived/living experience
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What's inside
The Elevate Safety: Huddle Up with Safety Boards and Tickets activity describes how to host safety huddles using a safety board and safety tickets to uncover and resolve safety issues.
What are safety huddles?
Safety huddles are routine briefings for sharing information, including potential or existing patient and staff safety concerns, good catches or safety learning. They increase safety awareness among staff, patients, and care partners, create a shared understanding of priorities and risks, allow them to develop plans to address identified safety issues, and foster a culture of safety. While you may already carry out huddles, the safety huddle described here focuses on its specific use by staff, patients, and their care partners to surface and share safety information, using a ‘safety board’ and ‘safety tickets.’
The safety huddle approach described in this activity is grounded in the Measurement and Monitoring of Safety Framework (MMSF). The MMSF consists of five domains, each with an associated question, that individuals including leaders, providers, patients and care partners can ask to help provide a comprehensive and accurate real-time view of patient safety.
Why this matters
Safety huddles create a safe space for those who deliver and receive care to communicate, hear and perceive safety intelligence, and to collectively guide their actions. The collaborative conversation supports everyone’s perspectives and information to be shared in an inclusive space. Everyone’s voice is heard, irrespective of their role or level of seniority.