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Find different types of resources – from toolkits to policy guidance – for improving healthcare safety and quality.

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  1. Case Study: Better at Home

    Better at Home is a seniors-focused and community-centered program developed by Healthy Aging at United Way British Columbia (BC) in partnership with the province and organizations in the community-based seniors’ service (CBSS) sector. The program’s origins date to 2006 and the call by the Premier’s Council on Aging and Seniors’ Issues for a non-medical home support program that would enable older adults to remain living independently, with dignity, in their homes and local communities.
  2. Case Study: Naturally Occurring Retirement Communities

    The NORC Innovation Centre (NIC) has created a pioneering aging-in-place model called the NORC program that is designed to enhance quality of life, social connection, personal well-being and access to healthcare for older adults. NORC, which stands for “naturally occurring retirement community,” refers to geographic areas – often residential buildings such as condos, co-ops and apartments – that were not originally planned for older adults but have naturally evolved to house a significant proportion of them.
  3. Case Study: Nursing Home Without Walls

    Nursing Home Without Walls (NHWW) was created by Suzanne Dupuis-Blanchard, PhD, the Université de Moncton’s Health Research Chair in Population Aging, director of the Centre for Aging Research and full professor in the School of Nursing. Beginning as a pilot program in 2019, NHWW launched in four nursing homes located in Port Elgin, Lamèque, Paquetville and Inkerman, rural communities in New Brunswick.
  4. Quality Improvement Workbook for the Appropriate Use of Antipsychotics in Long-Term Care Homes

    The Quality Improvement (QI) Workbook offers a foundational guide for teams in long-term care (LTC) settings to take the first steps in developing a quality improvement initiative, with examples focused on improving the appropriate use of antipsychotics. Developed by Healthcare Excellence Canada in partnership with Health Quality BC, the workbook provides practical exercises, templates and prompts to help teams plan, implement and sustain meaningful improvements in care.
  5. Case Study: Sammen om Rødovre

    Denmark is known globally for its advanced in-home and community-based health and social care systems, designed to support older adults and enable aging in place.
  6. Hospital Harm: Device Failure

    A medical device is any instrument or component used to treat, diagnose, or prevent a human disease or abnormal physical condition. In this context, medical devices used on animals are not included. All medical devices pose some level of risk based on their use in diagnosis or treatment, or due to malfunction. In Canada, medical devices are grouped into four classes based on the expected level of risk to a person's health and safety with Class I offering the lowest risk.
  7. Hospital Harm: Pressure Ulcer

    A pressure ulcer is a localized injury to the skin and/or underlying tissue, usually over a bony prominence as a result of pressure, or pressure in combination with shear and or friction (IHI, n.d.; RNAO, 2011).

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