Resources

Through work on the Clinician Change Management program, a collaborative program developed by HEC and Canada Health Infoway, it became clear that there was a need to catalyze policy change surrounding the question of what constitutes an appropriate virtual visit, and what parameters/criteria guide this decision.

These co-developed guiding principles outline HEC’s approach to engaging with patients, caregivers and communities and highlight our dedication to creating an engagement-capable environment.

In response to the COVID-19 pandemic, many healthcare facilities in Canada implemented blanket visitor restriction policies that prohibited essential care partners from entering facilities and partnering in patient care.