Regional On-Call Nurse
Across seven Cree communities in Northern Quebec, the Regional Nurse On-Call service provides centralized, culturally safe virtual triage while reducing the after-hours workload of community nurses.
- Topics
- Primary and community care
- First Nations, Inuit and Métis priorities
- Cultural Safety
- Audience
Healthcare leader
Community organization
Point of care provider
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About this Promising Practice
The Regional Nurse On-Call (RNOC) program is a centralized virtual triage service addressing after-hours primary care in Cree communities of Northern Quebec, where nursing shortages have created challenges. The program has triaged over 6,200 calls, resolving more than 50% of cases over the phone and reducing avoidable visits to local clinics.
Program: Strengthening Access to Primary Care in Northern, Rural and Remote Communities
Location: James Bay, Quebec
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