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- About Us
- Land Acknowledgement
- Our Strategy
- Our Story
- Meet the Board of Directors
- Meet Ka-odàkedjig
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What We Do
- Care closer to home and community with safe transitions
- Care of older adults with health and social needs
- Health workforce retention and support
- Lived experience of patients, caregivers, and communities
- People in the workforce
- Value
- Culturally safe and equitable care
- First Nations, Inuit and Métis priorities
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All Programs
- TeamSTEPPS Canada Essentials Course
- Patient Safety Essentials
- Effective Governance for Quality and Patient Safety
- Improving Equity in Access to Palliative Care
- EXTRA™: Executive Training Program
- Health Workforce Innovation Challenge
- Enabling Aging in Place
- Strengthening Primary Care in Northern, Rural and Remote Communities
- Northern and Indigenous Health
- Cultural Safety Design Collaborative
- Canadian Patient Safety Week
- Paramedics and Palliative Care: Bringing Vital Services to Canadians
- The Promoting Life Together Collaborative
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Appropriate Use of Antipsychotics
- Sparking Change in the Appropriate Use of Antipsychotics Awards Program
- Integrated approach for optimal use of medication in long-term care centres in Quebec (OPUS-AP – PEPS)
- New Brunswick Appropriate Use of Antipsychotics Collaborative
- Newfoundland, PEI and SQLI Appropriate Use of Antipsychotics Quality Improvement Collaborative
- Reimagining LTC
- Essential Together
- Interested in helping inform Health Canada’s new self-care regulations?
- Improving Labelling of Homeopathic Products
- Advancing Frailty Care in the Community
- Connected Medicine
- Virtual Care Together
- Canadian Northern and Remote Health Network
- Bridge-to-Home
- National Health Engagement Network
- Canadian Harkness Fellowship
- Improving Medication Safety
- Partnering on Appropriate Virtual Care
- Priority Health Innovation Challenge
- LTC Quality Improvement
- Patient Partnerships and Engagement
- pdf tets
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Events and Opportunities
- Past events and opportunities
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Spotlight Series
- Patient Safety: Cultural Safety and Anti-Indigenous Racism
- Caring for the carers: Improving the psychological well-being of the health workforce
- Working Together for Better Care: Benefits of Health and Social Care Partnerships
- Shifting from Hospital Beds to Hospitable Communities
- Black Health and Addressing Anti-Black Racism
- Pathways to better care: Expanding access and easing pressure on emergency departments
- Webinar Discussion Series: Community Dementia Care and Support
- Webinar: How Safe Is Your Care? Building capacity for patient safety, together with patients and care partners.
- Moving beyond technology: Exploring the Clinician Change Virtual Care Toolkit
- EXTRA Fellowship Open House (English Session)
- EXTRA Fellowship Open House (French Session)
- Webinar: Promising Practices That Support Retention of the Health Care Workforce in Northern, Rural and Remote Communities
- Webinar Series: Promising Practices That Support Retention of the Health Care Workforce in Northern, Rural and Remote Communities (part two)
- Q&A: Health Workforce Innovation Challenge
- Virtual event: Now is the Time to Press Play on Safety Conversations
- Virtual event: Safety Conversations Start with Creating a Safe Workforce and Workplace – Lessons from Early Adopters of HSO’s Workforce Survey on Well-Being, Quality and Safety
- Webinar Series: Next Steps in COVID-19 Response in Long-Term Care
- Rethinking Patient Safety (CPSW 2023)
- Webinar series: Broadening our understanding of harm, together
- Workforce Well-Being Through Coherent Breathing
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Reimagining LTC Webinar Series
- Reimagining LTC Webinar: Long-Term Care Services Standard
- Reimagining LTC Webinar: Promising Models of Care in Long-Term Care
- Reimagining LTC Webinar: Age-Friendly Health Systems - The 4Ms Framework
- Reimagining LTC Webinar: Staffing Models in LTC
- Reimagining LTC Webinar: Non-Pharmacological Interventions to Support Deprescribing
- Reimagining LTC Webinar: Mental Health and Psychological Safety in the Workplace
- Reimagining LTC Webinar: Culturally Appropriate Care Approaches in Long-Term Care
- Reimagining LTC Webinar: Long-Term Care Workforce Mental Health and Well-Being
- Reimagining LTC Webinar: CSA Infection Prevention and Control Standard
- Reimagining LTC Webinar: Measuring and Improving Quality in Long-Term Care
- Webinar Series: Engaging with Everyone
- Building Inclusive Digital Health Together
- 2024 Atlantic Learning Exchange: Patient Safety, Equity, and Engagement
- Informational Webinar – Sparking Change in the Appropriate Use of Antipsychotics (AUA)
- Patient Partnership Open House
- Care Forward - What's Next at HEC
- Nursing Home Without Walls: From pilot to pan-Canadian spread
- Partnerships
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Resources
- Long-Term Care Policy Lab
- Healthcare Excellence Canada’s Patient Engagement Framework
- Webinar: Safe and Respectful First Nations, Inuit and Métis Maternal and Newborn Care
- Promising Practices for Retaining the Healthcare Workforce in Northern, Rural and Remote Communities
- Foundations of Quality Improvement for Long-Term Care, Assisted Living and Retirement Homes
- The Quebec Alzheimer Plan: Sharing the experience of its implementation to strengthen primary care
- Exploring Patient Navigation for People with Dementia, their Caregivers, and the Care Team
- Engagement-capable environments
- Rapid review: Delivering primary care services in non-traditional healthcare settings to people experiencing homelessness
- Patient Safety and Incident Management Toolkit
- A Framework for Establishing a Patient Safety Culture
- Patient Safety Incident Analysis
- Engaging Patients in Patient Safety – a Canadian Guide
- Canadian Disclosure Guidelines
- Supporting health leaders to further the delivery of appropriate and safe virtual care
- Pandemic Recovery and Resilience Self-Assessment and Toolkit
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Creating a Safe Space: Psychological Safety of Healthcare Workers (Peer to Peer Support)
- Section 1: A Survey of Canadian Healthcare Workers
- Section 2: Global Environmental Scan of Healthcare Worker Support Models
- Section 3: Confidentiality and Legal Privilege for Peer Support Programs
- Section 4: Best Practices for Workplace Peer Support Programs in Healthcare Organizations
- Creating a Safe Space – Healthcare Worker Support Toolkit
- Webinar Series - Creating a Safe Space: Psychological Health and Safety of Healthcare Workers
- Virtual Care Resources for Healthcare Providers and Healthcare Leaders
- Virtual Care Resources for Members of the Public
- Hand Hygiene Fact Sheets
- A Journey We Walk Together: Strengthening Indigenous Cultural Competency in Health Organizations
- Readiness to Receive Assessment
- Readiness to Spread Assessment
- Assessment Tool for Healthcare Delivery Organizations and Systems
- Value-Based Healthcare
- World Patient Safety Day
- Maternal and Newborn Safety Tools and Resources
- Implementation Science Teams Partnership Model
- Healthcare Associated Infection Surveillance
- Rapid Evidence Profile: Providing Palliative Care for People Experiencing or at Risk of Homelessness
- Long-term Care COVID-19 Infection Prevention and Control
- A Guide to Patient Safety Improvement
- Safety Competencies Framework
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Recognizing Deteriorating Patient Condition
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Leaders: Deteriorating Patient Condition
- Leaders: Recognizing Deteriorating Patient Condition in a Paediatric Setting
- Leaders: Patients and families as partners in detecting the deteriorating patient condition
- Leaders: Recognizing Deteriorating Patient Condition in a General Care Setting
- Leaders: Collaboration in Recognizing Deteriorating Patient Condition in an Obstetrical and Perinatal Setting
- Leaders: Recognizing Deteriorating Patient Condition: System Supports
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Provider: Deteriorating Patient Condition
- Provider: Patients and families as partners in detecting the deteriorating patient condition
- Provider: Recognizing Deteriorating Patient Condition in a General Care Setting
- Provider: Recognizing Deteriorating Patient Condition in a Paediatric Setting
- Provider: Recognizing Deteriorating Patient Condition in an Obstetrical Setting
- Public: Deteriorating Patient Condition
- Recognizing Deteriorating Patient Condition: Recommended Readings
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Leaders: Deteriorating Patient Condition
- Healthcare Quarterly Special Issue: Strengthening Pandemic Preparedness in Long-Term Care
- Long Term Success Tool
- Improvement Charter
- CFHI Quality Improvement Primer: Partnering with Patients, Families and Caregivers in Co-designing Care
- Webinar Series: Patient Partnership in a Time of COVID-19
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Healthcare Provider Stories
- Patient’s unexpected death changes the way one obstetrician thinks all doctors should be educated
- Surgical error inspires doctor to champion the safety of all patients
- David U fights for a blame-free culture in healthcare
- Dr. Francois deWet turns “physician’s worst nightmare” into opportunity for improvement
- Dr. Julia Trahey calls for peer support networks to assist providers following patient safety incidents
- Near-fatal medication error leads nurse to make patient safety a priority
- Patient and Provider come together in wake of patient safety incident
- Tragedy leads Dr. Doug Cochrane on mission to improve patient safety
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Report of the Diversity in Patient Engagement Learning Exchange event
- Framework for Diversity in Patient Engagement
- Presentation: Adult Addictions Advisory Committee
- Presentation: Setting the Stage - Review of the Literature and Terminology
- Presentation: The Equity in Engagement Framework
- Presentation: Parent Collaboration and Adolescent Consultation - Developing a Clinical Practice Guideline for Empowerment for Youth 6 to 21 Years of Age with Intellectual Disabilities
- Presentation: Valuing All Voices - Developing a Trauma-Informed, Intersectional Framework for Patient and Public Engagement in Health Research
- Presentation: Involving People Who Use Drugs in Co-Designing Health Services
- Presentation: Youth Mental Health Coalition
- Safety at Home: A Pan-Canadian Home Care Study
- Medication Safety Self-Assessment: Focus on Never Events
- Five Questions to Ask About Your Medications
- Buprenorphine/Naloxone for Opioid Use Disorder
- Learn How to Use and Store Methadone Safely
- Educational Support for Mandatory Reporting of Serious ADRs and MDIs by Hospitals
- Never Events for Hospital Care in Canada
- Acting on Real-Time Patient Reports to Improve Safety
- Suicide Risk Assessment Toolkit
- Mederror.ca
- Treating and Preventing Cannabinoid Hyperemesis Syndrome (CHS)
- Why does Canada need a National Quality and Patient Safety Framework for Health Services?
- Staffing in Long-Term Care During the COVID-19 Pandemic: Insights, Lessons and Paths Forward
- Getting the Public Ready to Engage in Making Care Safer: Lessons from the Anti-Smoking Movement
- Identifying Innovative and Promising Models of Care to Support Residents in Long-Term Care Homes
- Addressing Frailty in the Community: Connecting to Community-Based Services
- Do you have concerns about the quality or safety of your care?
- Hospitalised-Patient One-Year Mortality Risk Score Change Package
- Policy Guidance on Emergency Department Closures in Northern, Rural and Remote Regions
- PATIENT Podcast series
- Press Play on Safety Conversations
- LTC Quality Improvement Poster Presentations
- LTC+ – Mental Health and Resiliency Resources for Healthcare Providers, Staff and Leaders
- LTC+ Resources and Promising Practices for Those Living and Working in Long-Term Care
- Reimagining Care for Older Adults
- Safely Re-entering Long-Term Care Homes During COVID-19
- The Breathing Toolkit: Using Coherent Breathing to Lower Stress and Reduce Anxiety
- Severe Illness Getting Noticed Sooner (SIGNS)
- A Comparative Study of Three Transformative Healthcare Systems: Lessons for Canada
- Activity Cards
- PowerPoint
- Broadening our understanding of healthcare harm: Activity card
- Support for Caregivers: A Report on What’s Available
- Policy Considerations for the Retaining of Internationally Educated Healthcare Workers
- Guiding Principles of Engagement
- Patient Partner Recognition Guide
- Resources on the Appropriate Use of Antipsychotics for People Living with Dementia
- Six Strategies for Strengthening the Workforce
- Rising Rates: Antipsychotic Use in Canada's LTC Homes
- Nursing Home Without Walls (NHWW): Guide for Jurisdictions
- Nursing Home Without Walls (NHWW): Guide for Nursing Homes and Long-Term Care Homes
- Community Paramedicine Needs Assessment Tool (CPNAT)
- Policy Considerations: Optimizing the Use of Staffing Agencies in the Health System
- Care Forward Communications Guide: Amplifying new opportunities for impact
- Seven Elements for Successful Community Engagement in the Care of Older Adults
- Social Prescribing and Community Paramedicine in Canada: A Guide to Promising Practices
- The Five Central Pillars of Contemporary Advanced Access
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Equity, Diversity and Inclusion Virtual Learning Exchange
- Introduction to Black Health and Disrupting Anti-Black Racism in Healthcare (Part 1)
- Approaches and Theories to Understanding Black Health and Systemic Anti-Black Racism (Part 2)
- Deepening Our Understanding of Anti-Oppressive Practice and Peacemaking
- Opening ourselves: An introduction to anti-oppression practices and frameworks (part 1)
- Opening ourselves: An introduction to anti-oppression practices and frameworks (part 2)
- Opening ourselves: Understanding unconscious bias and its role in practice
- Understanding Trauma-Informed Practice and Engagement
- Trauma and Resiliency Informed Practice in Action
- Stories from the field: Inclusive Engagement
- Stories from the field: Inclusive Care
- Promising Practices for Enabling Aging in Place
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Webinar Series: Enabling Aging in Place
- Seniors Social Prescribing Program and Nursing Home Without Walls
- Navigation – Connecting, Advocating, Resourcing, Engaging (Nav-CARE) and Naturally Occurring Retirement Communities (NORCs)
- Compassionate Communities and Circle of Connection
- Creating Safe and Supportive Spaces for 2SLGBTQIA+ Older Adults
- Family Caregivers as Valued Partners to Support Aging in Place
- Telling Your Organization’s Story to Connect, Inform & Amplify
- Having Compassionate Conversations: What does a Good Day Look Like?
- Changing the Narrative on Aging
- Collaborative Community Support - Measuring Value through SROI
- Webinar Series: Promising practices for improving access to primary care in northern, rural and remote communities
- Enhanced Recovery Canada
- Canadian Patient Safety Week 2025 Communications Guide: Share, Engage, Connect
- All Voices for Safer Care Blog Series
- Paramedics and Palliative Care: Bringing Vital Services to Canadians Change Package
- Paramedics and Palliative Care: Bringing Vital Services to Canadians Partners
- Paramedics and Palliative Care Resources
- Paramedics and Palliative Care Program Outcomes
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Sharing the Story of the Promoting Life Together Collaborative: Virtual Learning Series
- Virtual Event: Building Relationships and Partnerships Between Indigenous Communities and Health Organizations: Sharing the Journey of the Promoting Life Together Collaborative
- Virtual Event: Cultural Safety, Ethical Spaces, and Paradigm Shifts: Sharing the Journey of the Promoting Life Together Collaborative
- Webinar Series: Sparking Change in the Appropriate Use of Antipsychotics
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Hospital harm is everyone’s concern
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Hospital Harm Improvement Resource
- How to Use the Hospital Harm Measure for Improvement
- Learning from Harm
- General Patient Safety Quality Improvement and Measurement Resources
- Hypoglycemia: Introduction
- Aspiration Pneumonia: Introduction
- Delirium: Introduction
- Infusion, Transfusion and Injection Complications: Introduction
- Medication Incidents: Introduction
- Obstetric Hemorrhage: Introduction
- Patient Trauma: Introduction
- Pneumonia: Introduction
- Pneumothorax: Introduction
- Post Procedural Infections: Introduction
- Pressure Ulcer: Introduction
- Sepsis: Introduction
- UTI: Introduction
- Venous Thromboembolism: Introduction
- Wound Disruption: Introduction
- Obstetric Trauma: Introduction
- Procedure-Associated Shock: Introduction
- Selected Serious Events: Introduction
- Electrolyte and Fluid Imbalance: Introduction
- Anemia – Hemorrhage (Health Care / Medication Associated Condition): Introduction
- Anemia – Hemorrhage (Procedure-Associated Conditions): Introduction
- Birth Trauma: Introduction
- Device Failure: Introduction
- Infections due to Clostridium difficile, MRSA or VRE: Introduction
- Laceration: Introduction
- Retained Foreign Body: Introduction
- Viral Gastroenteritis: Introduction
- Hospital Harm Figure 1 Transcript
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Hospital Harm Improvement Resource
- Learning Together: Delivering in Uncertain Times
- Provincial and Territorial Health Authority Websites
- Promising Practices for Reimagining Long-Term Care
- Policy Guidance for the Reintegration of Caregivers as Essential Care Partners
- Policy Guidance for the Recognition of Essential Care Partners as Members of the Care Team
- Evidence Brief: Caregivers as Essential Care Partners
- Policy Scans of Essential Care Partner Presence Policies
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Essential Together Learning Bundles
- Essential Together Learning Bundles: Mutual Expectations
- Essential Together Learning Bundles: Essential Care Partner Education
- Essential Together Learning Bundles Staff Education
- Essential Together Learning Bundles Rapid Appeals Processes
- Essential Together Learning Bundles Screening Processes
- Essential Together Learning Bundles Caregiver IDs
- Essential Together Learning Bundles: Regular Updates
- Bringing Evidence to Life and Busting Myths through Stories
- Who knows? Essential Care Partners do.
- Learning Together: Emergency Shelters and Substance Use Centres
- Responding to COVID-19
- Clean Your Hands Day
- Shaping the Future of Care Closer to Home for Older Adults
- Catalyzing Policy Change
- Case-Finding for Complex Chronic Conditions in Persons 75+ (C5-75)
- Community Action and Resources Empowering Seniors (CARES)
- Caring for Older Adults in the Community and at Home (COACH)
- Seniors’ Community Hub
- Advancing Frailty Care in the Community Collaborative: Participating Teams
- Embedding Palliative Approaches to Care (EPAC)
- The Champlain BASE eConsult Service
- RACE (Rapid Access to Consultative Expertise)
- Virtual Learning Exchange in Virtual Primary Care
- Rethinking Patient Safety
- Improving Equity in Access to Palliative Care Collaborative Evaluation Framework
- Rethinking Patient Safety Discussion Guide
-
News
- A Call to Action
- Canadian Patient Safety Institute and Canadian Foundation for Healthcare Improvement become Healthcare Excellence Canada, expanding pandemic response
- Congratulatory Message
- Help us shape the future of quality and safety
- Apply now to the EXTRA: Executive Training Program
- Virtual Engagement – it’s still about relationship building
- Call for Submissions to HeART of Healthcare Gallery
- CFHI and CPSI Pursue Amalgamation
- Member Votes Bring CPSI and CFHI Closer to Amalgamation
- Board and Leadership Announced for New Pan-Canadian Healthcare Quality and Safety Organization
- What’s in a name?
- Healthcare Excellence Canada supports essential care partners to safely re-enter health and care settings during COVID-19
- Thanks for cleaning your hands
- Healthcare Excellence Canada announces new Board Chair, Vice-chair and Directors
- Our New Strategy: Let’s shape the future, together.
- Essential Care Partners Support Patient Safety
- Thunderbird Partnership Foundation, First Peoples Wellness Circle and Healthcare Excellence Canada, to Partner to Advance First Nations Mental Health and Wellness
- Virtual Care Together teams to ensure more people benefit from equitable, safe and high-quality virtual care
- Kindness in the Cloud: Reducing online harassment of healthcare professionals, together
- Moving forward, together: a holiday message from HEC
- Help us redefine patient safety
- Committing to Family Presence during COVID: An Alberta Story
- How Patient Safety Starts with Healthcare Workers
- EXTRA Cohort 18 Applications Delayed Until Fall 2022
- Are we safe or just lucky?
- Changing the system with Paramedics and Palliative Care
- Paramedics and Palliative Care: Caring for people where they want it, when they need it most
- New Toolkit Will Help Health Care Providers Deliver Virtual Care to Canadians
- Three ways to act on evidence-informed hope
- New funding to improve equity in access to palliative care
- Safe-to-Say
- Healthcare Excellence Canada welcomes two new Board Directors
- Is ‘Reimagining LTC’ right for your LTC home?
- Now’s the time to “press play on safety conversations”
- My year as a Harkness Fellow with Kaiser Permanente
- Statement from Jennifer Zelmer, President and CEO of Healthcare Excellence Canada, about new and important hospital harm data released today from the Canadian Institute for Health Information
- Why appropriateness matters in virtual care
- New data shows that a focus on patient safety is more important than ever
- Gratitude in a time of change: A holiday message from HEC
- New Healthcare Excellence Canada program will enhance quality and safety of long-term care
- Denise McCuaig joins Healthcare Excellence Canada’s leadership team as Executive Director, Health Transformation and Capacity Building
- First-ever enhanced recovery resources for cesarean delivery
- New Reimagining LTC teams will improve long-term care quality and safety
- From workshop to action: takeaways on equitable access to palliative care
- New Bridge-to-Home BC and Yukon teams will help improve care transitions from hospital to home
- Indigenous Languages, Health and Wellbeing
- Trying or wanting new approaches? Healthcare Excellence Canada can help!
- Providers and patients collaborate to ensure appropriate, safe and equitable virtual care across the country
- Join us to strengthen primary care in northern, rural and remote communities
- Join us to improve equity in access to palliative care
- Moving the dial on healthcare workforce retention
- Working together to improve patient safety
- Healthcare Excellence Canada welcomes new Board Chair, Vice-Chair and Director
- Join a community of organizations enabling older adults to age in place
- New hospital harm data highlight urgency of improving patient safety
- Small Changes. Big Impact. Safer Care.
- Enhanced Recovery Canada™ releases updated resources for healthcare providers and patients on colorectal surgery
- Reigniting patient safety: Moving towards safer care
- Community insights on providing palliative care to those experiencing homelessness or vulnerable housing
- Healthcare Excellence Canada supports teams to improve access to team-based primary care in northern, rural and remote communities across Canada
- Healthcare Excellence Canada supports teams in delaying patients' needs for long-term care, encouraging aging at home
- Digging for Dinosaurs: Towards Better, Safer Care
- Healthcare Excellence Canada and Canadian Partnership Against Cancer support communities across Canada to improve access to palliative care
- Grant recipients to receive support from Healthcare Excellence Canada to address administrative burden in healthcare
- Leaning into patient safety
- New changes to our leadership team
- Canadian Patient Safety Week Returns
- How communities across Canada are addressing health inequities for people in precarious housing through palliative care
- Reflecting on 25 years
- Community-built solutions to aging well at home
- New HEC-CIHI commitment to strategic collaboration will better support partners and safe and high-quality healthcare across Canada
- Sharing Métis Experiences : Cultural Safety in Healthcare
- CPAC-HEC program to support at-home palliative care by paramedics saved money, time and trips to emergency rooms
- Patients for Patient Safety Canada embarks on a new chapter as an independent organization
- Healthcare Excellence Canada welcomes two new Directors to its Board
- Engaging patients to reduce hospital harm
- CPSW 2024: Championing safer care by broadening our view of healthcare harm
- Improving the experience of care in the long-term care sector
- Healthcare Excellence Canada Elects New Vice-Chair
- Healthcare Excellence Canada Supports Teams to Strengthen Workforce Retention
- 5 Resources for 2025
- Why join the Sparking Change in the Appropriate Use of Antipsychotics (AUA) Awards Program?
- image test
- Meeting people where they are at: Palliative Advocacy & Care Team (PACT)
- Advancing healthcare leadership with EXTRA™
- Bringing care closer: How New Brunswick’s Nursing Home Without Walls model inspired change across Canada
- How the Right Care Challenge helps teams drive change in health and social care
- Enhancing Integrated Care: What’s Possible When Care Works Together
- Care Forward: A Pan-Canadian Movement, Rooted in Local Action
- Teams Are Moving Care Forward. You Can Too.
- Safe care is compassionate care
- Together for Safer Care: Why Join the AUA Awards Program
- More Than a Framework: Supporting Patient Engagement in Action
- A Meaningful Moment for Safer Care: Introducing the 2025 CPSW Theme
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